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Help

This section provides technology specs and answers some of the frequently asked questions.


Why does it take so long for the network to load?
The loading time depends on your computer's connection speed. Broadband connectivity is optimum; using a cable or dial-up connection will result in slower load times.


What bandwidth requirements produce the highest quality viewing results?
The INTEGRIS Video Network broadcasts in high definition. As a result, video files are best viewed using a broadband connection speed of at least 1Mbps. If you are unsure of your connectivity or speed, you can check it by visiting speedtest.net or a similar website. While the INTEGRIS Video Network will function using cable or dial-up connections, it may result in slower load times and less-than-optimum streaming quality.


What are the minimum system requirements to watch videos?

  • Broadband Internet connection or access to a high-speed network XVGA (1024 x 768) or higher resolution
  • Windows users: Microsoft XP SP 2 (with latest updates installed) or above, Chrome 30+, Firefox 40+, Internet Explorer 9.0+ or Safari 6.1+
  • Mac users: Mac OSX 10.6 Snow Leopard or above, Chrome30+, Firefox 40+ or Safari 6.1+


Can the INTEGRIS Video Network content be accessed on a portable device?
Yes. The INTEGRIS Video Network is available on both smart phones and tablets.

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