Privacy Policy


The INTEGRIS hospitals ("INTEGRIS") are required to maintain the privacy of your health information and provide you with a notice of its legal duties and privacy practices. We call this information "protected health information" or "PHI" for short. INTEGRIS and the individual members of its professional staffs are providing you with a joint Notice with respect to services provided by INTEGRIS. Please note that the independent members of the professional staffs are neither employees nor agents of INTEGRIS, but are joined under this Notice for the convenience of explaining how, when and why we use and disclose your PHI. We will not use or disclose your PHI except as described in this notice. With some exceptions, we may not use or disclose any more of your PHI than is necessary to accomplish the purpose of the use or disclosure. This notice applies to all PHI generated or maintained by us at the listed facilities.


* Treatment: We may use your PHI to provide you with medical treatment and services. We may disclose your PHI to physicians, nurses, technicians, medical students, and other health care personnel who need to know your PHI for your care and continued treatment. Different hospital departments may share your PHI in order to coordinate services, such as prescriptions, lab work, x-rays and other services. For example, your physician may need to tell the dietitian if you have diabetes so we can arrange appropriate meals. We may use and disclose your PHI to tell you about or arrange for possible treatment options for your continued care after you leave INTEGRIS, such as rehabilitation, home care or nursing home services, family members, clergy or others.

* Payment: We may use and disclose your PHI for the purpose of determining coverage, billing, collections, claims management, medical data processing, and reimbursement. PHI may be released to an insurance company, third party payer or other entity (or their authorized representatives) involved in the payment of your medical bill and may include copies or excerpts of your medical record that are necessary for payment of your account. For example, a bill sent to a third party payer may include information identifying you, your diagnosis, and procedures and supplies used. We may also tell your health plan about a treatment you are going to receive to obtain prior approval or determine whether your plan will cover the treatment.

* Routine Health Care Operations: We may use and disclose your PHI during routine health care operations. These uses and disclosures are necessary to run the hospital and make sure our patients receive quality care. Common examples include conducting quality assurance, utilization review, medical review, internal auditing, accreditation, certification, licensing, credentialing, medical research, training and education. For example, we may use your PHI to contact you for the purpose of conducting patient satisfaction services or we may disclose your PHI to a pharmaceutical company in assessing your eligibility for pharmaceutical assistance programs.


* Emergencies: Your authorization is not required if you need emergency treatment. We will try to get your authorization as soon as practicable after the emergency.

* Mental Health/Substance Abuse: In certain circumstances, we may not disclose your PHI, including psychotherapy notes, to you without the written consent of your physician or to others without your written authorization or a court order.


* Family/Friends: Unless you object, orally or in writing, we may disclose your PHI to a friend or family member who is involved in your medical care or who helps pay for your care. We may also tell your family or friends your location of care, general condition or death. We may disclose your PHI to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location. If you are unable or unavailable to agree or object, we will use our best judgment in communicating with your family and others.

* Inpatient Hospital Directories/Clergy: Unless you object, orally or in writing, we may include certain limited information about you in a hospital directory while you are a patient at an INTEGRIS hospital. This information may include your name, location in the hospital, your general condition (e.g., fair, stable, etc.) and your religious affiliation. This is so your family and friends can visit you and generally know how you are doing. The directory information, except for your religious affiliation, may also be released to people who ask for you by name. Your name or religious affiliation may be given to a member of the clergy affiliated with the hospital or a member of the community clergy, such as a priest or rabbi, who asks for you by name or by religious affiliation.

* Appointment Reminders: We may use and disclose your PHI to contact you as a reminder that you have an appointment for treatment or medical care. This may be done through an automated system or by one of our staff members. If you are not home, we may leave a message on an answering machine or with the person answering the telephone.

* Health-Related Business and Services: We may use and disclose your PHI to tell you of health-related products, benefits or services related to your treatment, case management, care coordination, or alternative treatments, therapies, providers or care settings.

* Business Associates: We may disclose your PHI to business associates with whom we contract to provide services on our behalf. Examples of business associates include copy services used to copy medical records, consultants, accountants, lawyers, medical transcriptionists and third-party billing companies. We will only make these disclosures if we have received satisfactory assurance that the business associate will properly safeguard your PHI.

* Research: Under certain circumstances, we may use and disclose your PHI to researchers whose clinical research studies have been approved by an Institutional Review Board ("IRB"). While most clinical research studies require patient consent, there are some instances where your PHI may be used or disclosed pursuant to IRB waiver or as required or permitted by law. For example, a research project may involve comparing the health and recovery of all patients with the same medical condition who received one medication to those who received another. PHI may be disclosed to researchers preparing to conduct a research study, for example, to help them look for patients with specific medical needs, so long as the PHI they review does not leave the hospital. PHI regarding people who have died may be disclosed without authorization in certain circumstances.

* Limited Marketing Purposes: We may use your PHI to provide promotional items of nominal value or marketing information communicated to you face-to-face. For example, we may provide free baby products to new mothers.

* Fundraising: We may use your demographic information (name, address, telephone, age, etc.) and the dates of your health care to contact you about fundraising programs. If in the past you have been a donor to one of the INTEGRIS hospitals or programs, you may receive mailings related to specific areas or programs. We may disclose this information to a business associate or foundation to assist us in fundraising efforts. We will provide you with fundraising materials and a description of how you may opt out of future communications. If you do not want to be contacted for fundraising efforts, you must notify the INTEGRIS Privacy Officer in writing at the address below.

* Workers' Compensation: We may disclose your PHI for workers' compensation or similar programs in order to comply with workers' compensation and similar laws.

* Other Uses: We must obtain a separate authorization from you to use or disclose your PHI for situations not described in this Notice.


* Organ and Tissue Donation: We are required by federal law and the Joint Commission on the Accreditation of Health Care Organizations or Joint Commission standards to notify organizations that handle organ procurement, eye or tissue transplantation, and other entities engaged in the procurement, banking or transplantation of organs whenever there is a death in our facility. This is to facilitate organ or tissue donation and transplantation.

* Regulatory Agencies: We may disclose your PHI to a health oversight agency for activities required or permitted by law, including, but not limited to, licensure, certification, audits, investigations, inspections and medical device reporting. We may provide your PHI to assist the government when it conducts an investigation or inspection of a health care provider or organization.

* Law Enforcement: We may disclose your PHI if asked to do so by law enforcement official: (i) in response to a court order, warrant, summons or other similar process; (ii) to identify or locate a suspect, fugitive, material witness, or missing person; (iii) about the victim of a crime, if under limited circumstances, we are unable to obtain the person's agreement; (iv) about a death we believe may be the result of criminal conduct; (v) about criminal conduct at the hospital; and (vi) in emergency circumstances to report a crime, the location of a crime or victims, or the identity, description or location of the person who committed the crime.

* Lawsuits and Disputes: If you are involved in a lawsuit or dispute, we may disclose your PHI in response to a valid court or administrative order. In limited circumstances, we may disclose PHI in response to a subpoena, discovery request or other lawful process, but only if efforts have been made to inform you about the request or to obtain an order protecting the information requested.

* Public Health: As required or permitted by law, we may disclose your PHI to public health or legal authorities charged with preventing or controlling disease, injury or disability. For example, we are required to report births, deaths, birth defects, abuse, abortions, tumors, reactions to medications, device recalls, and various diseases and/or infections to government agencies in charge of collecting that information.

* Judicial and Administrative Proceedings: We may disclose your PHI in the course of any administrative or judicial proceeding.

Specific Government Functions: We may disclose your PHI to military personnel and veterans in certain situations. We may disclose your PHI for national security purposes, such as protecting the president of the United States or conducting intelligence operations.

* Military/Veterans: We may disclose your PHI as required by military command authorities, if you are a member of the armed forces.

* Inmates: If you are an inmate of a correctional institute or under the custody of a law enforcement officer, we may release your PHI to the correctional institute or law enforcement official.

* Health & Safety: In order to avoid a serious threat to the health and safety of a person or the public, we may disclose PHI to law enforcement personnel or persons able to prevent or lessen such harm. We may notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition as ordered by public health authorities or allowed by state law.

* Required by Law: We will disclose your PHI when required or permitted to do so by federal, state or local law. For example, we are required to report criminally injurious conduct.

* Coroners, Medical Examiners, Funeral Directors: We may release your PHI to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or to determine a cause of death. We may also release your PHI to funeral directors as necessary to carry out their duties.


PATIENT HEALTH INFORMATION RIGHTS: Although all records concerning your hospitalization and treatment at an INTEGRIS facility are the property of INTEGRIS, you have the following rights concerning your PHI.

Right to Confidential Communications: You have the right to receive confidential communications of your PHI by alternative means or at alternative locations. For example, you may request that we only contact you at work or by mail. You must submit your request in writing and identify how or where you wish to be contacted. We will accommodate all reasonable requests.

Right to Inspect and Copy: You have the right to inspect and copy your PHI as provided by law. This right does not apply to psychotherapy notes. A request must be made in writing. We have the right to charge you the amounts allowed by state or federal law for such copies. We may deny your request to inspect and copy in certain circumstances. If you are denied access, you may request that the denial be reviewed. A licensed health care professional chosen by us will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.

Right to Amend: If you feel that the PHI we have about you is incorrect or incomplete, you have the right to request an amendment of your PHI. You must submit your request in writing and state the reason(s) for the amendment. We may deny your request for an amendment if it is not in writing, does not include a reason to support the request, or the information (i) was not created by us (unless the person or entity that created the information is not available to make the amendment); (ii) is not part of the medical record that we maintain; (iii) is not part of the information that you would be permitted to inspect or copy; or (iv) is accurate and complete. If we deny your amendment, you have a right to file a statement of disagreement with our Privacy Officer.

Right to an Accounting: You have the right to obtain a statement of certain disclosures of your PHI to third parties, except those disclosures made for treatment, payment or health care operations, authorized by you or pursuant to this Notice. To request this list, you must submit your request in writing and state a time period no longer than six (6) months, which may not include dates prior to April 14, 2003. If you request more than one (1) accounting in a 12-month period, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to modify or withdraw your request before any costs are incurred.

Right to Request Restrictions: You have the right to request restrictions or limitations on PHI we use or disclose about you unless our use or disclosure is required or permitted by law. We are not required to honor your request. Any agreement to additional restrictions must be in writing and signed by a person authorized to make such an agreement on our behalf. To request restrictions, you must make your request in writing and tell us (i) what information you want to limit; (ii) whether you want to limit our use, disclosure or both; and (iii) to whom you want the limits to apply. If we agree, we will comply with your request unless the information is needed to provide emergency treatment to you.

Right to Receive Copy of this Notice: You have the right to a paper copy of this notice. If you have received this notice in electronic form and would like a paper copy, please contact the INTEGRIS Privacy Officer at the number listed below. You may obtain a copy at our website:

Right to Revoke Authorization: You have the right to revoke your authorization to use or disclose your PHI, EXCEPT to the extent that action has already been taken by us in reliance on your authorization.

CHANGES TO THIS NOTICE: We will abide by the terms of the notice currently in effect. We reserve the right to change the terms of its notice and to make the new notice provisions effective for all PHI we maintain. We will provide you with the revised Notice at your first visit following the revision of the Notice.

OWNERSHIP CHANGE: In the event that an INTEGRIS hospital is sold or merged with another organization, your PHI may become property of the new owner.


FOR MORE INFORMATION OR TO REPORT A PROBLEM: If you have questions and would like additional information, you may contact the INTEGRIS Privacy Officer, Corporate Compliance & Privacy Office, 3030 N.W. Expressway, Suite 501, Oklahoma City, Oklahoma 73112-7566, (405) 949-6081. If you believe your privacy rights have been violated, you may file a complaint with (i) INTEGRIS by contacting the INTEGRIS Privacy Officer; or (ii) the Secretary of the Department of Health and Human Services, 200 Independence Avenue, S.W., Washington, D.C. 20201. All complaints must be in writing and filed within 180 days of when you knew or should have known that the act or omission complained of occurred. You will not be penalized for filing a complaint.


INTEGRIS Baptist Medical Center
3300 Northwest Expressway
Oklahoma City, Oklahoma 73112

INTEGRIS Baptist Regional Health Center
200 Second Avenue SW
Miami, Oklahoma 74355

INTEGRIS Bass Baptist Health Center
600 S. Monroe
Enid, Oklahoma 73701

INTEGRIS Bass Pavilion
401 S. Third
Enid, Oklahoma 73701

INTEGRIS Blackwell Regional Hospital
710 S. 13th Street
Blackwell, Oklahoma 74631

INTEGRIS Canadian Valley Hospital
1201 Health Center Parkway
Yukon, Oklahoma 73099

INTEGRIS Clinton Regional Hospital
100 N. 30th Street
Clinton, Oklahoma 73601

INTEGRIS Grove General Hospital
1310 S. Main
Grove, Oklahoma 74344

INTEGRIS Marshall Memorial Hospital
1 Hospital Drive
Madill, Oklahoma 73446

INTEGRIS Mayes County Medical Center
129 N. Kentucky
Pryor, Oklahoma 74361

INTEGRIS Southwest Medical Center
4401 S. Western
Oklahoma City, Oklahoma 73109

4401 S. Western
Oklahoma City, Oklahoma 73109

(Form 1678 - Version #2 -- 09-28-04)